Empowering line managers through tailored training

Background

A company approached our employment legal experts as their line managers lacked the confidence to handle day-to-day employee matters. As a result, they were frequently escalating routine issues to directors and their HR manager, which placed unnecessary strain on senior leadership and HR resources.

The company needed a solution that would empower its line managers to manage their teams more effectively, allowing HR to focus on both serious employee matters and higher-level strategic issues and freeing directors to concentrate on running the business.

A company approached our employment law experts as their line managers lacked the confidence to handle day-to-day employee matters. As a result, they were frequently escalating routine issues to directors and their HR manager, which placed unnecessary strain on senior leadership and HR resources.

The company needed a solution that would empower its line managers to manage their teams more effectively, allowing HR to focus on both serious employee matters and higher-level strategic issues and freeing directors to concentrate on running the business.

What we offered

Our employment legal experts delivered tailored line management training to equip managers with the necessary tools, knowledge, and confidence to address employee concerns directly.

The full day training covered essential topics such as:

Setting the standards
Handling conduct & performance issues
Conflict resolution
Employee engagement
Attendance & sickness absence management

Importantly, the training taught line managers to recognise when certain issues required escalation to HR, ensuring they could distinguish between matters they could handle themselves and those needing further expertise.

Our employment legal experts delivered tailored line management training to equip managers with the necessary tools, knowledge, and confidence to address employee concerns directly.

The full day training covered essential topics such as:

Setting the standards
Handling conduct & performance issues
Conflict resolution
Employee engagement
Attendance & sickness absence management

Importantly, the training taught line managers to recognise when certain issues required escalation to HR, ensuring they could distinguish between matters they could handle themselves and those needing further expertise.

Results

As a result of the tailored line management training the following was achieved:

Increased confidence: Line managers became more self-sufficient and confident in handling day-to-day employee issues.
Appropriate escalation: Managers learned to escalate more complex or serious matters to HR appropriately.
Focused HR: The HR team was able to focus on addressing more serious employee issues as well as higher-level strategic initiatives.
Director efficiency: Directors were freed up to focus on business operations, with the confidence knowing their management team were effectively handling routine matters.

This training not only improved the efficiency of the company’s operations but also fostered a more effective and empowered leadership team.

As a result of the tailored line management training the following was achieved:

Increased confidence: Line managers became more self-sufficient and confident in handling day-to-day employee issues.
Appropriate escalation: Managers learned to escalate more complex or serious matters to HR appropriately.
Focused HR: The HR team was able to focus on addressing more serious employee issues as well as higher-level strategic initiatives.
Director efficiency: Directors were freed up to focus on business operations, with the confidence knowing their management team were effectively handling routine matters.

This training not only improved the efficiency of the company’s operations but also fostered a more effective and empowered leadership team.

Find out more

To find out more and to discuss your requirements for a employment and HR workshop, please contact partner Katie Hodson.

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