This policy covers how we deal with refunds and credits. Fees are charged in arrears of agreed services provided and, therefore, there is no requirement for a refund policy. However, in the event of an agreed credit being applied to your account, the credit can be kept on account of costs ready for your next invoice, or a full refund will be give at your request, which will take seven days to process. The credit will be forwarded to the same payment method used to pay for the services; however, we reserve the right to revert to cheque if the payment will not go through.
Should you forward more funds than the current outstanding balance, including any unbilled fees and disbursements, then at your request, the remaining monies will be returned to you within seven days.